Privacy Policy
Effective Date: January 2025
This Privacy Policy describes how Hachico (trading as "Hachico PLT") collects, uses, and protects your information across our website (www.hachico.my) and our service verticals, including Software Development, IT Consultancy, and Copywriting Services. We are committed to compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
1. Information We Collect
We collect information necessary to deliver our multi-disciplinary services:
- Personal Identification: Name, email address, phone number, and company details provided via contact forms or direct correspondence.
- Project Data: Technical specifications, server logs, infrastructure details (for IT Consultancy), and brand guidelines or creative briefs (for Copywriting).
- Technical Usage Data: IP addresses, browser types, and navigation patterns on our website to ensure security and site performance.
2. Use of Information
Your data is used strictly for legitimate business purposes, including:
- Service Delivery: To develop software, diagnose IT issues, or craft content as requested.
- Communication: To provide quotes, project updates, and strategic recommendations.
- Internal Operations: For invoicing, accounting, and legal compliance.
3. Confidentiality & Data Sovereignty
We respect the sensitivity of both your technical infrastructure and your unreleased creative strategies.
- Non-Disclosure: We do not share your proprietary information, project briefs, or system credentials with third parties unless strictly required for project execution (e.g., cloud providers) and authorized by you.
- Data Residency: For our "GAJAH Stack" and other sovereign tech solutions, we prioritize data storage within Malaysia unless otherwise specified by the client.
4. Cookies and Tracking
We use minimal cookies to enhance user experience.
5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access or disclosure.
6. Your Rights (PDPA)
Under the Malaysian PDPA, you have the right to access, correct, or withdraw consent for the use of your personal data.
7. Contact Us
For inquiries regarding your data privacy, reach out directly:
Email: [email protected]